EnRoute Growth Platform Processing Fee Policy
Version: 2.1 · Document Effective Date: September 22, 2022 · Last Updated: March 14, 2026
1. Why EGP Charges Processing Fees
1.1 Transparent-Billing Principle
EnRoute Growth Platform ("EGP," "we," "us," or "our") follows a transparent-billing principle: every cost that varies by the customer's chosen payment method is disclosed as a separate, named line item on the invoice rather than buried in the subscription price. This lets customers choose the lowest-cost payment path for their situation, and lets EGP keep its quoted service prices flat across payment methods.
1.2 Pass-Through, Not Margin
Processing fees disclosed in Section 2 are pass-through cost recovery, not a margin product. They reflect the third-party card-network, Automated Clearing House (ACH), or wire-transfer costs EGP actually incurs (chiefly through its payment processor and its banking partner). Where the underlying network cost decreases, EGP updates this Policy accordingly.
2. Fee Summary
2.1 Fee Summary Table
| Payment method | Fee | Notes |
|---|---|---|
| Credit / Debit card | 3.5% | Flat processing fee applied to all card payments. |
| Automated Clearing House (ACH) | 3.5% | Flat processing fee applied to all ACH payments. |
| Wire transfer | 3.5% | Flat processing fee applied to all wire payments; international wires may incur correspondent-bank fees passed through at cost. |
2.2 Notes on Each Method
- Credit / Debit card: 3.5% of the pre-tax invoice subtotal. Applies to Visa, Mastercard, American Express, and Discover.
- Automated Clearing House (ACH): 3.5% of the pre-tax invoice subtotal. Available for monthly subscriptions and Net-14 invoices.
- Wire transfer: 3.5% of the pre-tax invoice subtotal. International wires may also incur correspondent-bank intermediary fees outside EGP's control; those are passed through at cost.
- Returned payments: A $50 return fee applies to any ACH or wire transaction that is returned, regardless of the return reason, to cover reconciliation and reprocessing.
3. How Fees Appear on Invoices
3.1 Line-Item Display
Processing fees appear as a separate, named line item directly below the invoice subtotal and above the total due. The line item shows the payment method, the fee rate or flat amount, and the calculated fee value. No processing fee is ever bundled into a subscription or service line.
3.2 Worked Examples
Example A: Credit Card Payment
| Line Item | Amount |
|---|---|
| EGP MapBoost Monthly Subscription | $999.00 |
| Subtotal | $999.00 |
| Card Processing Fee (3.5%) | $34.97 |
| Total Due | $1,033.97 |
Example B: ACH Payment
| Line Item | Amount |
|---|---|
| EGP MapBoost Monthly Subscription | $999.00 |
| Subtotal | $999.00 |
| ACH Processing Fee (3.5%) | $34.97 |
| Total Due | $1,033.97 |
Example C: Professional Services Engagement
| Line Item | Amount |
|---|---|
| EGP Professional Services Engagement | $5,000.00 |
| Subtotal | $5,000.00 |
| Processing Fee (3.5%) | $175.00 |
| Total Due | $5,175.00 |
Example D: Wire Transfer
| Line Item | Amount |
|---|---|
| EGP MapBoost Monthly Subscription | $999.00 |
| Subtotal | $999.00 |
| Wire Processing Fee (3.5%) | $34.97 |
| Total Due | $1,033.97 |
3.3 Invoice Footer Disclosure
Every EGP invoice includes the following footer disclosure:
"A flat 3.5% payment processing fee applies to all payment methods (credit/debit card, ACH, and wire transfer). A $50 return fee applies to all returned ACH transactions and wire transfers. See our Processing Fee Policy for complete details: trust.enroutegrowthplatform.io/processing-fee-policy."
4. Disputes
4.1 Billing-Dispute Procedure
If you believe a processing fee was assessed in error, email billing@enroutegrowthplatform.io within sixty (60) days of the invoice date with the subject line Processing Fee Dispute - [Invoice Number]. EGP acknowledges within two (2) business days and provides a substantive response within ten (10) business days.
4.2 Card Chargebacks
Initiating a card-network chargeback without first attempting the billing-dispute procedure in Section 4.1 is a material breach of the Terms of Service. EGP recovers chargeback-related processor fees from the customer's account and may suspend Services until the chargeback is resolved.
4.3 Escalation
Unresolved billing disputes may be escalated to legal@enroutegrowthplatform.io and are subject to the dispute-resolution provisions of the EGP Terms of Service, including mandatory arbitration and class-action waiver where enforceable.
5. Non-Refundable
All payment processing fees, card processing fees, ACH fees, wire fees, and return fees are non-refundable. If EGP issues a refund for a subscription or service charge, any processing fees, wire fees, or return fees associated with that transaction are not included in the refund. See also Section 3.3 of the EGP Cancellation and Refund Policy.
6. Legal Basis
These fees are disclosed in accordance with applicable state and federal regulations governing payment-processing surcharges and convenience fees, including card-network rules of Visa, Mastercard, American Express, and Discover. Where state law prohibits or limits surcharges on credit or debit card transactions (for example, where state surcharge caps apply), EGP adjusts its fee structure to comply with applicable law while maintaining equivalent pricing through other permitted mechanisms.
7. Updates to This Policy
EGP may update this Policy at any time. Changes take effect upon posting to trust.enroutegrowthplatform.io/processing-fee-policy with an updated effective date. Material fee increases are communicated to the account billing contact via email at least thirty (30) days before the change takes effect.
8. Contact Information
Billing Team EnRoute Growth Platform 1640 Boro Pl, 4th Floor McLean, VA 22102
- Billing questions: billing@enroutegrowthplatform.io
- Fee disputes: Email billing@enroutegrowthplatform.io with subject Processing Fee Dispute - [Invoice Number]
- Legal escalations: legal@enroutegrowthplatform.io
- Phone: +1.866.891.2779
- Website: Published at trust.enroutegrowthplatform.io/processing-fee-policy
EnRoute Growth Platform · trust.enroutegrowthplatform.io/processing-fee-policy · Version 2.1 · Document Effective Date September 22, 2022 · Last Updated March 14, 2026